FAQS
PRODUCTS
Of course. We have a trained team that is always on hand to help. Please contact us on [email protected]
We’re sorry that you received a faulty product. Please contact the stockist that you purchased from to seek a refund or exchange.
ORDERING AND SHIPPING
Orders placed Monday. – Friday are processed within 48 hrs. Once shipped, your order will be delivered in 2-3 working days.
As long as your order hasn’t already been dispatched, we can change it. Just email [email protected] with any changes you require and we will be happy to help.
Customs, excise and any applicable VAT duties differentiate from country to country and are not included in our shipping rates. Your local haulier will contact you when your goods arrive to the destination country and advise if any custom charges are applicable.
We don’t always have samples in stock. When we do, we try to always include a complimentary product sample with your order.
We apologise if your item is faulty. Please email [email protected] with clear images of the product and it’s fault. Please include the product batch code that is printed on the base of the product.
Apologies if we made a mistake. Just email [email protected] with your order number and we will rectify the issue for you.
Please check your spam folder. If you can’t see your email there please contact [email protected].
Your tracking details will be sent to the email you provided at checkout.
ACCOUNT SUPPORT
You can reset your password on the login page. If you have any issues, please email us at [email protected]
To change your password, please log in to your account and access your dashboard.
If you would like to deactivate your account please send your request to us at [email protected].
No, you can shop without creating an account.
Simply scroll to the footer on any page on our website and enter your best e-mail address!
We’re sorry to see you go. You can unsubscribe at the bottom of our newsletter or just email your request to [email protected].
BRAND ENQUIRIES
Yes. We are cruelty free and vegan.
Yes! We don’t use parabens or silicones in any of our products.
Please email [email protected]
Please email [email protected]. We look forward to hearing from you!
GIFT CARDS
You can check your card balance [here]. All you need is your card number which you’ll find on your e-gift card
You can use your gift card online only at PestleandMortar.com. Pestle & Mortar gift cards cannot be redeemed in-store.
No, Pestle & Mortar gift cards can be used online only.
Your gift card is valid for 5 years from the date of purchase.
No, you can use your gift card for multiple purchases at different times.
Yes, you can combine payment methods in our online store.
Yes, items purchased with a gift card are governed by our standard returns and refunds policy
Yes, you can select a specific delivery date and your gift card will be delivered to the recipient on that date.
Yes, you can include a personal message on the check-out page before you complete your purchase.
Yes. If they are for different recipients just enter the details for each one in your cart separately. They will be sent to different email addresses as specified by you.
Promotional or discount codes cannot be applied to gift cards.
